Tour Operations
Coordinate suppliers, guides, vehicles, accommodations, vouchers, operational checklists, and real-time tour execution through standardized workflows that help every departure run smoothly and efficiently.
Tour Operations Management
Coordinate every confirmed tour through one centralized tour operations management workspace. Keep operational activities, supplier arrangements, customer services, and tour execution connected from departure to completion.
Core capabilities:
- Manage operational tour schedules
- Track tour execution status
- Maintain centralized operation records
- Organize operational workflows
- Support end-to-end tour operations
Supplier Reservations
Manage every supplier reservation from one place, including accommodations, transportation, restaurants, attractions, tour guides, and other travel services—keeping supplier confirmations organized throughout each tour.
Core capabilities:
- Reserve supplier services
- Send booking confirmations via email
- Track supplier confirmation status
- Manage service amendments
- Cancel supplier reservations when required
Tour Resources
Coordinate operational resources including tour guides, vehicles, drivers, and supporting services to ensure every departure is fully prepared and efficiently executed.
Core capabilities:
- Schedule tour guides
- Assign vehicles and drivers
- Manage guide availability
- Monitor vehicle schedules
- Coordinate operational resources
Tour Costs & Settlement
Monitor operational costs throughout every tour by tracking estimated expenses, actual costs, supplier payments, and final settlements to improve cost control and tour profitability.
Core capabilities:
- Track estimated operational costs
- Record actual tour expenses
- Compare estimated and actual costs
- Complete tour settlements
- Monitor operational profitability
Operational Documents
Keep every operational document connected to the tour, including vouchers, passenger lists, operational checklists, QR code feedback, and supporting documentation required throughout tour execution.
Core capabilities:
- Generate operational vouchers
- Manage passenger documents
- Maintain operational checklists
- Generate QR codes for customer feedback
- Export operational documents
Post-Tour Management
Complete every tour with structured post-tour activities, including customer feedback, operational history, financial reconciliation, and service evaluation to continuously improve future operations.
Core capabilities:
- Collect customer feedback
- Review operational history
- Complete post-tour reconciliation
- Evaluate supplier performance
- Maintain historical tour records
Solution
Knowledge of Travel Master
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Nguyen Manh Toan | Director - VTTC Travel
What sets TravelMaster apart is how well it understands the travel business. Its workflows are far more comprehensive and practical than other travel software we've evaluated. With nearly 100 employees, implementing a new operating model wasn't easy, and the transition took time for our teams to adapt. But once everyone was working within the system, the improvements became very clear.
Today, our processes are more standardized, collaboration between departments is much smoother, and the platform has become an essential part of how Lilys Travel operates every day.
Bui Quoc Trung | CEO - Lilys Travel
Tra Mi | Deputy CEO - TNK Travel